This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.

We ship all orders climate-neutrally with DHL.

Shipping within Germany usually takes 1–2 business days . Delivery to other EU countries takes 3–6 business days .

For orders over 20 € we deliver free of charge to Germany and Austria.

For orders under €20, shipping costs are low and will be displayed during checkout.

For deliveries to other EU countries we charge 6.95 € shipping costs .

For orders over 50 € we deliver free of charge .

Yes, all shipments are automatically insured and can be tracked using a tracking number.

Yes, you will receive an email with your personal DHL tracking number after shipping.

We currently only deliver within the EU.

Yes, you have the right to cancel your order within 14 days without giving any reason.

The period begins as soon as you (or a person designated by you) have received the goods - in the case of partial deliveries, after receipt of the last delivery.

You must bear the direct return costs yourself.

As soon as we have received the returned goods or you have provided proof of shipment, we will refund you the full amount including standard shipping costs – within 14 days at the latest.

We ask you to use the original box and the return form – however, this is not mandatory and is not a prerequisite for cancellation.

Yes. Sealed hygiene products, for example, if the seal has been broken, or items made specifically for you are excluded.

We accept all common payment methods – including credit card, Klarna, Apple Pay, Google Pay, Sofortüberweisung and more.

Yes, your payment is completely secure with us. Shopify Payments meets the highest security standards and encrypts all data.

Yes, with Klarna you can choose "Payment on Account" if available. The option will automatically appear during checkout if it's available to you.

The Klarna option will appear based on various factors, such as your location, cart value, and previous purchases. If you don't see Klarna, please choose a different payment method.

Please check your spam folder. If you don't find an email, contact us directly – we'll check it for you immediately.