Frequently Asked Questions (FAQs)
Here you will find answers to the most frequently asked questions about ordering, shipping, returns and more.
If you still can't find what you're looking for, please send us a message using the contact form .
Products & Orders
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
The difference is fundamental. Chemical cleaners often act like a "chemical bludgeon": They disinfect and kill 99.9% of all microbes, destroying a surface's natural ecosystem. Probiotic cleaning is smarter: It works like a "gardener." We introduce an army of millions of beneficial microorganisms that displace the "bad," odor-causing bacteria and decompose their food source (the so-called biofilm). The result is not a sterile surface, but a vibrant and long-lasting clean, balanced surface.
The toner is designed as a medium- to long-term care solution. While the soothing ingredients often provide quick relief, the real benefit lies in the lasting strengthening of the skin barrier. The skin microbiome needs time to regenerate and regain balance. With regular use, most customers see a significant improvement in their skin's appearance and a reduction in itching within 2 to 4 weeks.
Activated carbon is a natural product with an astonishing property: it's extremely porous. A single gram of activated carbon has an internal surface area of up to 1,000 square meters. This enormous surface area acts like a magnet to moisture and odor molecules, securely binding them in its pores. Our absorbers actively and physically remove moisture and odors from the air, entirely without electricity or chemicals.
Our reusable activated charcoal bags can release their stored moisture and are then fully ready for use again. Simply place the bag in the sun or on a heater for a few hours.
Yes. Our probiotic formula is specialized to break down and decompose the urine crystals responsible for the stubborn odor. It works fastest on fresh stains. For old, dried-in stains, we recommend spraying the area thoroughly, gently brushing the product in with a soft brush, and allowing it to work for a longer time. Two or three applications may be necessary to completely eliminate the odor and stain at its root.
Our sprays are ideal for most common textiles such as cotton, synthetics, wool, etc. However, for extremely delicate or non-colorfast materials such as untreated leather, silk, or velour, we always recommend testing the spray first on a small, inconspicuous area to determine material compatibility.
When used correctly (spray evenly from a distance of approximately 30 cm), our sprays won't stain. Avoid completely soaking an area. A fine film of spray is perfectly sufficient for the probiotic effect.
This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.
Please do not simply spray it into the air.
For a basic treatment, lightly spray the upholstery, carpets, headliner, and especially the crevices. For the air conditioning system, we recommend spraying a few bursts into the intake area of the passenger footwell while the ventilation (recirculation) is running. This will distribute the beneficial microorganisms throughout the entire ventilation system.
For long-lasting freshness and a noticeably improved shoe climate, we recommend a simple evening routine:
Spray one or two sprays deep into the shoe 2-3 times a week in the evening, especially in the front toe area.
Important: Do not wipe or dry. Simply allow the probiotic cultures to work undisturbed overnight to restore the balance of the shoe microbiome. Typically, a significant and lasting improvement is noticeable after just 2-3 applications.
📦 Shipping & Delivery
We ship all orders climate-neutrally with DHL.
Shipping within Germany usually takes 1–2 business days . Delivery to other EU countries takes 3–6 business days .
Shipping to Germany is free
Shipping to
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden
Order value up to 50,- Euro - shipping costs 9,95 EUR.
Free shipping to these countries for orders over 50 euros
For deliveries to other EU countries we charge €9.95 shipping.
For orders over 50 € we offer free shipping .
Yes, all shipments are automatically insured and can be tracked using a tracking number.
Yes, you will receive an email with your personal DHL tracking number after shipping.
We currently only deliver within the EU.
⮑ Returns & Exchanges
Yes, you have the right to cancel your order within 14 days without giving any reason.
The period begins as soon as you (or a person designated by you) have received the goods - in the case of partial deliveries, after receipt of the last delivery.
You must bear the direct return costs yourself.
As soon as we have received the returned goods or you have provided proof of shipment, we will refund you the full amount including standard shipping costs – within 14 days at the latest.
We ask you to use the original box and the return form – however, this is not mandatory and is not a prerequisite for cancellation.
Yes. Sealed hygiene products, for example, if the seal has been broken, or items made specifically for you are excluded.
💳 Payment
We accept all common payment methods – including credit card, Klarna, Apple Pay, Google Pay, Sofortüberweisung and more.
Yes, your payment is completely secure with us. Shopify Payments meets the highest security standards and encrypts all data.
Yes, with Klarna you can choose "Payment on Account" if available. The option will automatically appear during checkout if it's available to you.
The Klarna option will appear based on various factors, such as your location, cart value, and previous purchases. If you don't see Klarna, please choose a different payment method.
Please check your spam folder. If you don't find an email, contact us directly – we'll check it for you immediately.